Refund policy

Refund Policy

Thank you for using Cre8tations. This Refund Policy describes our policy regarding refunds for purchases made through our digital online invitation services ("Services").

1. Refund Eligibility

Refunds may be issued under the following circumstances:

  • Technical Issues: If you experience technical issues that prevent you from using our Services as intended, and we are unable to resolve the issue within a reasonable timeframe.

  • Cancellation: If you cancel your  purchase within the specified cancellation period, as outlined in our Terms of Service.

  • Unauthorized Transactions: If you believe that a transaction was made on your account without your authorization, please contact us immediately for assistance.

2. How to Request a Refund

To request a refund, please contact our customer support team at Cre8tations@outlook.com or via the chat on the website. Please provide the following details:

  • Your name and contact information.
  • Details of the purchase (e.g., date of purchase, transaction ID).
  • Reason for the refund request.

Our team will review your request and respond to you in a timely manner.

3. Refund Process

If your refund request is approved, we will process the refund within a reasonable timeframe. Refunds will be issued using the original payment method whenever possible.

4. Non-Refundable Items

Certain items may not be eligible for refunds, including:

  • Services that have been used or partially used.
  • Customized or personalized items.

5. Changes to Refund Policy

We reserve the right to modify or revise this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at Cre8tations@outlook.com.

By using our Services, you agree to abide by the terms of this Refund Policy.